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FAQ

Where is OLU based?
We are based in Melbourne, Australia however our staff on the ground here bring a wider canvas of experience in style, comfort from across the Asia Pacific.
What materials do you use in your swimwear?
Our range of premium swimwear combine polyamide and spandex which is both durable and comfortable. Our designs also utilise sheer fabric to give selected OLU pieces a unique and confident feel.
Is there a warranty period for OLU purchases?
Due to hygiene management on your behalf, our warranty only covers faulty items.
Which size should I choose?
For sizing please see our sizing chart.  
Do I need an account to shop online?
No, however we suggest you create an account with us to allow tracking of your item as it leaves our warehouse an makes it’s way to you.
What payment methods does OLU accept?
Shopify, Paypal & all major credit/debit cards.
Is it safe to use my credit card online at OLU?
Absolutely. When making any purchases on our website you have the peace of mind that security is being managed by the folks at Shopify and PayPal (if you’re using them) and your information is encrypted with the use of SSL.
Return and Refund
Due to hygiene management on your behalf, our warranty only covers faulty items. In the unlikely case that you receive a faulty item, simply send it back to us with information on the specific fault. Once received, an OLU representative will get in touch. Please note that shipping return costs will be deducted from any credit awarded.
Does OLU ship to PO Boxes?
No, we do not ship to PO boxes.

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